Help


Installation
Working with RaterAide
The Sessions Page
Adding Sessions and Tasks

Checking for Available Tasks
Notification When Tasks Are Available

Filling Your Leapforce Invoice

Using Audible Alerts
Using the Dash pane
Using the Popout Timer
Using Keyboard Shortcuts
Using Auto-Submit

Link Openers and Task Features
Using Query Bar Search Term Highlighter
Using the PQ Search Extension

Options
Where Data Is Stored
Backing Up Data
Updating the Extension

Troubleshooting





Installation

  1. Open Google Chrome and navigate to the Chrome Web Store.
  2. Click the "Free" button at the top right of the dialog. If the button displays "Added to Chrome" then RaterAide is already installed and can be viewed on the chrome://extensions page.
  3. Upon successful installation the Summary page will automatically open in the leftmost tab.
  4. RaterAide requires a Dropbox account in order to operate. Click "Sign In" to use an existing Dropbox account or click "Create New Account" to create a new account for free.
  5. After logging in to your Dropbox account you will be asked to give RaterAide access to your Dropbox folder. Click "Allow" to grant access.
  6. After a few moments you will be taken back to the Summmary page. At this point you should be all done!

Note: RaterAide requires a few permissions to operate, such as access to your website browsing activity and installed extensions. These permissions are required for features like Query Bar and the PQ search extension. RaterAide never stores or transmits your browsing data. If you have any concerns, feel free to contact us.





Working with RaterAide

To start working, you must begin a session. When RaterAide is running the remaining task time will be displayed on top of the RaterAide icon. Here are some of the ways to start the timer:

  • Click the RaterAide icon at the top right and click the "Start" button.
  • Set up a keyboard shortcut to start and stop the timer quickly.
  • Click Summary > Start at the top left of the sessions table on the Summary page.
  • Click the task page and click "Begin New Session" when the desktop notification appears.



Click "Start" to begin a new session and start the timer.

When you start a new session, time starts counting down immediately. The clock will set and reset itself automatically as you acquire and submit tasks.



The countdown is shown in the task tab title and over the RaterAide icon.

If you end a session without having submitting any tasks, the session is deleted. If you end a session after a long period of not having submitted a task (e.g. after a long 500 error) the session time is rounded down to the last time you acquired the task. After you end a session, you have up to one minute to resume it. Many of these behaviors can be changed in the Options dialog.





The Summary Page

The Summary page lists all your sessions and tasks. It can be accessed by clicking the RaterAide icon at the top right of the browser window and clicking "Summary." You can also set up a keyboard shortcut to quickly open the Summary page.



Click "Summary" to open the Summary page.



The top table shows your sessions and the bottom table shows your tasks.

The upper table shows your sessions, the lower table shows your completed tasks.

Sessions represent continuous periods of work, during which individual tasks are submitted. Session start and stop times are rounded down to the nearest minute. Productivity is calculated as Surplus, which represents the difference between your allotted time and session duration. A positive surplus means you were working on time or faster than expected; a negative surplus means working you were working slower than expected. Surplus is desirable and should be accumulated over the course of the month. Negative surplus should be removed or otherwise accounted for.

  • Click the downward-facing arrow to the right of the "Month" link to view previous months' sessions.
  • Show productivity in surplus or speed by clicking the View menu at the top of either table.
  • Show duration in hours or minutes by clicking the View menu at the top of either table.





Adding Sessions and Tasks

Adding Sessions

Normally, sessions and tasks are automatically added as you work. However you may find yourself in a situation where you need to add them, perhaps after working on a mobile device.



Add sessions manually from the Summary page.


You can manually add sessions and tasks by opening the Summary page and following these steps:

  1. Click Sessions > Add near the top left of the sessions table.
  2. Enter a start time and stop time for the session. Click the date field to modify the start date.
  3. Click "Add Tasks" at the bottom left to add tasks to the session. If you don't remember what tasks you completed you can skip this step.
  4. Click "OK" to add the session.
  5. The session's surplus is automatically calculated depending on the session duration and tasks.

To edit a session just double-click it and edit its values. Note that you cannot change the date of an existing session.


Adding Tasks




Add tasks manually from the Summary page.

  1. Click a session to select it, or create a new session by following the steps above.
  2. Click "Add" at the bottom of the tasks table.
  3. Enter the task type, count, and AET of the new tasks.
  4. If the tasks were not performed on your desktop computer, select the appropriate device (Android, iPhone, etc.)
  5. The duration (how long you spent on the task set) will be calculated automatically, assuming you completed the tasks at 100% of AET. If you took more or less time, adjust the duration value.
  6. Click "OK" to add the tasks to the session.

To edit existing tasks just double-click them edit their values.





Checking for Available Tasks

RaterAide can reload the Index page automatically, automatically acquire tasks when they become available, and notify you when the task list changes. You must leave the Raterhub index page open to be notified of available tasks. A countdown is displayed in the tab title to indicate when the Index page will be reloaded. Enable Auto-Acquire to acquire tasks when they first become available.



Reload the Index page, Auto-Acquire tasks and be notified when they are available.

  • Every X minutes - Reload the index page using the selected interval.
  • Schedule - Automatically turn reloading on or off at a preset time of day.
  • Auto-Acquire tasks when NRT - Acquire new tasks when they first become available.
  • Task types - Filter which tasks type(s) are monitored for changes. Unchecked task types will be completely ignored.

  • Email/SMS/Push notification - Send an email, SMS text message or push notification when tasks appear or the list of available task types changes. International users must enter their full phone number (including the country code.) Push notifications will automatically be sent to your mobile device after installing the mobile app.

  • Play sound - Play a sound when new tasks appear.
  • Repeat if away from the computer - Repeat the new task sound (and desktop notification) every 30 seconds if you are away from the computer.





Notification When Tasks Are Available

RaterAide can send an email, SMS text message or push notification your mobile device when new tasks appear. SMS messages can be sent to any cell phone number and carrier, worldwide. Push notifications can be sent to your Android and iOS devices.



Receive an email or SMS message when new tasks appear.

Receiving email task alerts

  1. Click the RaterAide icon at the top right and click the "Reload" link near the top.
  2. Click the "Email" checkbox and enter your email address in the box below
  3. Click "Test" to send a test message and ensure that messages are working.
  4. If the test message was sucessfully received, click "+" again or hit enter to add the address to the list.
  5. Make sure that "Every" is checked at the top.
  6. Open the Raterhub index page and the page will reload using your chosen reload interval.

Email alerts will be sent when a task is Auto-Acquired, or any time a new task type appears.


Receiving SMS task alerts

  1. Click the RaterAide icon at the top right and click the "Reload" link near the top.
  2. Click the SMS checkbox and enter your phone number, including "+1" and the country code if outside the U.S>
  3. Click "Test" to send a test message and ensure that messages are working.
  4. If the test message was sucessfully received, click "+" again to add the number to the list.
  5. Make sure that "Every" is checked at the top, and that Auto-Acquire is enabled.
  6. Open the Raterhub index page and the page will reload using your chosen reload interval.

SMS alerts will be sent when a task is Auto-Acquired and no rating tasks were previously available.


Receiving Push Notifications

  1. Click the RaterAide icon at the top right and click the "Reload" link near the top.
  2. Click the "Push Notification" checkbox.
  3. One you've installed the RaterAide mobile app, notifications will be automatically sent to your device.





Filling Your Leapforce Invoice

It's easy to view your monthly invoice using RaterAide. Pro customers can even fill their Leapforce invoice automatically. To view your invoice, click the "Invoice" link at the top right of the upper (sessions) table on the Summary page.



The invoice dialog.

Each cell in the calendar lists your totals for the day. The left-hand column shows your totals for each week, independent of the current month. The right-hand column shows your totals for each week within the current month, which may be less than total for the entire week.

  • The "Device" button shows tasks from specific devices only. This is helpful for invoicing your mobile "on-device" tasks, for which a note must be added to your Leapforce invoice.
  • "Bill for" allows you to configure how each day's duration is calculated. The default is "Session Duration," which adds up the durations for each individual session. "Task Duration" and "Total AET" may be selected, which adds up the durations for each individual task, and each individual task AET, respectively. These additional options may be helpful if your session lengths are not an accurate reflection of when you were actually working. Regardless of which setting you choose, as long as you're not billing for a lot more than the total AET for the month you should be fine.
  • Checking "Add mobile tasks notes to invoice" will cause notes to automatically be added to your Leapforce invoice, indicating the count and total time for mobile tasks completed on that day. Notes are based on the actual task counts and times (and not their respective sessions.)


Automatically Filling Out Your Leapforce Invoice

RaterAIde Pro customers can automatically fill out their Leapforce invoice. Click "Fill Invoice" to start the invoicing process, described below:

  • Upon clicking "Fill Invoice," the Leapforce invoice selection page will open in a new tab.
  • If you have not yet created an invoice for the month, click "Create" on the invoice selection page to create a new one.
  • If you have already created an invoice for the month, you will be automatically directed to it.
  • Once your invoice opens, the individual rows will be filled automatically. Modifications to existing rows will be highlighted in yellow; new rows will be highlighted in green.
  • If this is your first invoice for the month, RaterAide may fail to fill out the invoice, due to a bug in the Leapforce invoice builder! In this case, please try adding a row for the first day manually, click "Save Draft" at the bottom, then click "Fill Invoice" again. The invoice should be completely filled out on subsequent attempts.
  • Once you have verified that your invoice is correct, click "Save Draft" at the bottom to commit your changes.
  • If you need to edit your invoice, make changes on the Summary page, then fill out the invoice again from within RaterAide -- the invoice will be modified to reflect your changes.





Using Audible Alerts



Play a sound when it's time to submit. A wide variety of sounds are available.

  • Alerts can be triggered at a fixed amount of time or as a percentage of task speed. Select "s" from dropdown to use seconds, or select "%" to use task speed.
  • When "%" is selected, the percentage determines when the alert will sound, 100% being right on time. For example, an alert at 105% will sound at 24 seconds remaining for an eight minute task. (480 seconds * 0.05).
  • A push notification can be sent to your mobile device if you are away from the computer when the alert sounds. Configure the "away" interval by clicking the "if away" link underneath an alert.
  • The last-played alert will repeat every minute until the task is submitted.
  • Select "Spoken" in the list of alert sounds to announce the time using text-to-speech.





Using the Dash Pane

The dash pane allows you to quickly view your times for the session, day, week and month. You can access it by clicking the RaterAide icon at the top right of the browser window and clicking the "Dash" link near the top.



This dash shows your totals for the session, day, week and month.

Times for the selected period are displayed at the top. Duration is on the left, speed/surplus is on the right. To toggle between speed and surplus, click the number on the right. To display totals for other time periods just click them.

  • Auto-Submit - Enable or disable Auto-Submit.
  • In task tab title show - Display a countdown in the tab title of the current task.
  • Show popout time - Use the popout timer as a large desktop timer or to time your mobile tasks.




  • Using the Popout Timer

    The popout timer lets you time your mobile tasks directly in RaterAide. Click the "Time" pane and click "Open in Separate Window" to open it in a new window. You can also set up a keyboard shortcut to quickly show or hide it.



    Use the popout timer for mobile tasks or as a large desktop timer.





    Using Keyboard Shortcuts

    You can set up keyboard shortcuts to quickly perform common actions. To set up keyboard shortcuts, go to the chrome://extensions page and click the link at the bottom right, pictured below:



    Go to the chrome://extensions page to set up keyboard shortcuts.



    Assign keyboard shortcuts to perform common tasks quickly.

    • Activate the extension - Show or hide the RaterAide popup.
    • Begin or end session - Start a new session, resume a previous session, or end the current session.
    • Close all landing pages - Close all tabs in use by the link openers.
    • Open all landing pages - Open both left and right-hand links using the link openers.
    • Open left-hand landing pages - Open left-hand links using the link openers.
    • Open right-hand landing pages - Open right-hand links using the link openers.
    • Search Google for selected text - Perform a web search using the currently selected text.
    • Show summary page - Open the Summary page.
    • Show task page - Activate the task page tab.
    • Submit current task - Submit the current task and activate the task page tab.
    • Toggle Auto-Submit - Turn Auto-Submit on or off.
    • Show or hide popout timer - Show or hide the popout timer.





    Using Auto-Submit

    Auto-Submit lets you automatically submit the current task. This can be helpful for short tasks or if you need to step away from the computer for a brief period.



    Enable Auto-Submit from the Dash pane to automatically submit the current task.

    Use auto-submit as frequently as you prefer by using these options:

    • Once - Submit once and turn off Auto-Submit.
    • Set - Submit all tasks in the current set, then turn off Auto-Submit.
    • Session - Submit all tasks in the current session, then turn off Auto-Submit.
    • Always - Submit every task automatically.



    A message is displayed at the bottom of the task page when Auto-Submit is enabled.

    Pro-tip: Click the Auto-Submit message at the bottom of the task page to SASR (Submit and Stop Rating) instead of submitting.





    Link Openers and Task Features

     

    Link Openers

    The link openers allow you to open an entire side of links in most SxS tasks, and many others. They appear as rows of links underneath the query on the task page itself. They are enabled by default for RaterAide Pro users. You can enable or disable the link openers from the Options dialog. The link openers allow you to work much faster and the block labels (L1, L2, etc.) are even displayed in the tab titles.



    Link openers on the task page allow you to open an entire side of links at once.

    • Open links in a separate window by Shift-clicking the link openers.
    • Open links in addition to already-opened links by Alt-clicking (Option-clicking, Mac) the link openers.
    • Open links quicker by setting up a keyboard shortcut.
    • Click the "X" link to close all landing pages.

     

    Task Page Features

    Task page features are a set of enhancements made to the task page. They include research links underneath the query, link openers, and others. They are enabled by default for RaterAide Pro users.



      Configure link openers and task page features from the Options dialog.

    • Task location - Which version of Google to use for the research links. (www.google.com, www.google.co.uk, etc.)
    • Show block labels in tab titles - Show the block index (L1, L2, etc.) in tabs that are opened using the link openers.
    • Automatically open when task loads - Automatically open links (in a separate window) when the task page loads.
    • Start with right side... - Open links from right to left when opening both sides.
    • Use separate window / When using link openers - Open links in a separate window to the right of the task page window.
    • Use separate window / When any task page link is clicked - Use the separate window to open any task page link.
    • Use separate window / When the mouse cursor hovers over a block - Automatically focus the tab for the block underneath the mouse cursor.
    • Warn if quarter-ticks are used - Show a dashed border around utility sliders that are set to a quarter-tick. This is helpful to prevent accidental mis-ratings, since the quarter-ticks are seldom used.
    • Close "Send to Device" dialog automatically - Automatically close the dialog that opens when clicking links in a "Send to Device" task.





    Using Query Bar Search Term Highlighter

    Query Bar Search Term Highlighter lets you quickly locate terms from the current query on the landing page. The query appears at the bottom left of the landing page -- click a term to highlight it in every browser tab. Scroll your mouse over a term to search for it on the page.



    The current query is shown at the bottom left of every page. Click a term to highlight it on every page.

    Using Query Bar:

    • Query Bar sets itself when the task page loads.
    • Click a term to highlight it on every page.
    • Collapse Query Bar by clicking the "<" symbol on the left.
    • Scroll your mouse over a term to find it on the page.
    • Query Bar hides when task page is closed.

    Modifying terms:

    • Right-click a term to edit it.
    • Hold down the Ctrl (Command) key and drag a term to move it.
    • Hold down the Ctrl (Command) and drag a term upwards off Query Bar to remove it.
    • Hold down the Ctrl (Command) key and click a term to highlight or unhighlight all terms.
    • Hold down the Shift key, click and drag two terms together to combine them.
    • Hold down the Shift key and click a multiple-word term to split it into individual terms.

    Adding terms:

    • Click the "+" symbol on the right to enter new terms.
    • Select some text on the page, right-click and click RaterAide > Add to Query Bar.
    • Select some text on the page, click, hold and drag it onto Query Bar itself.

    Query Bar may fail to display or highlight on some pages -- feel free to report any problem pages you encounter.





    Using the PQ Search Extension

    The PQ search extension adds a button to the address bar to let you quickly search a website's purpose, reputation and popularity. You can install the extension by enabling it from the Options dialog.



    Click the "PQ" button at the right of the address bar to begin searching.




    • Click the tabs on the left to try different queries. Click the links at the top right to check various reference sites.
    • Click "Check for Copied Content" multiple times to search for random sentences on the page.
    • Click the domain name or URL to navigate there. Right-click the domain name to edit it.





    Options

    The Options dialog lets you customize various aspects of RaterAide and enable some premium features. Click RA > Options at the top left of the Summary page to view the Options dialog. Changes take effect immediately.



    The Options dialog can be accessed by clicking RA > Options at the top left of the sessions table.

    Wage:

    • Hourly wage - The amount you are paid per hour in US Dollars.
    • Displayed currency - The currency which is displayed in the sessions table.
    • Exchange rate - The conversion rate between US Dollars and the selected currency. Rates are updated periodically.

    Locale:

    • Time zone - Configure the time zone on which the day starts. This affects how sessions are displayed on the Summary page.
    • Start of week - Configure the day on which the week starts. This affects how sessions are displayed on the Summary page.

    Begin new session:

    • When midnight passes - Start a new session while working and the date changes, to keep daily totals consistent.
    • When a task is acquired (and not away) - Start or resume a new session automatically when a task is opened, only if you are not away from the computer.

    End active session:

    • After X Hours of Inactivity - Stops the timer when you haven't acquired or submitted any tasks for a while..
    • When "Submit and Stop Rating" is clicked - Stops the timer automatically when you click "Submit and Stop Rating" on the task page.
    • When returning to index - Stops the timer when you return to the index page, optionally only when there are no rating tasks.

    • Base session duration on - Calculate session durations based on either the start time of the session, or the sum of the session's individual task durations. Lionbridge users bill per task and should generally use the latter setting.
    • At end of session - Use the time of the last submitted task when sessions are ended

    Miscellaneous:

    • Auto-submit - Configure how auto-submit operates.
    • Desktop notifications - Configure the desktop notifications posted by Chrome.
    • Popout timer - Configure how the popout timer operates.

    Account:

    • Dropbox account - The Dropbox email of the current user. Click the link to view details of the Dropbox account.
    • User vendor - Whether you work for Leapforce or Lionbridge. Some elements of the Summary page are different depending on your vendor.





    Where Data Is Stored

    Your RaterAide data is stored in a private, cloud-hosted database on Dropbox servers. Changes will sync between all your computers automatically. The RaterAide folder is used to transfer data, but your sessions will not appear there -- they are stored in the cloud. You can back up your session data for extra security.





    Backing Up Data

    Your RaterAide data is safely stored in Dropbox, but you can create on-disk backups as an extra precaution. Files are exported to your RaterAide folder and can be used to restore or transfer data in the future. The exported .radata files are able to be opened only by RaterAide itself -- they are not user editable.



    Export your data to create a backup copy.




    Backups can be viewed and downloaded from your RaterAide folder.





    Updating the Extension

    New versions of RaterAide are automatically downloaded in the background and installed when the computer is idle. To manually check for updates click RA > Check for Updates at the top left of the sessions table. When a new version is available, reload the extension or restart the browser to install it.



    You can manually check for updates from the Summary page.





    Troubleshooting

    If RaterAide fails to display your sessions or otherwise becomes unresponsive, first try restarting Chrome. If that fails, uninstalling and re-installing the extension will usually fix it. To re-install RaterAide, navigate to the chrome://extensions page, uninstall RaterAide by clicking the trash can icon next to it, and re-install from the Chrome Web Store. Your data is stored in Dropbox so it will be preserved.

    If you are unable to view your sessions or cannot sign in to Dropbox at all, the last resort is to reset browser settings.

    Please contact support if you need further assistance.